Refund Policy

Effective Date: January 2025

At RBT Pets, we are committed to ensuring your satisfaction with our products. If you are not completely happy with your purchase, we’re here to help.

1. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

• The item must be unopened, in its original packaging, and in the same condition as when you received it.
• Return and refund requests must be initiated within 3 business days of receiving the product.
• Perishable items (e.g., pet food or treats) are non-refundable unless they arrive damaged or defective.
• Customized or personalized products are non-refundable unless there is a defect or error on our part.
• A video must be taken while opening the package to verify that the items were unopened and complete.

2. How to Request a Refund

To request a refund:

1. Contact our customer service team at support@rbtpet.com with your order number and a brief explanation of the issue.
   Provide proof of purchase (e.g., order confirmation email or receipt).
   If applicable, include photos of the damaged or defective product.
   Our team will review your request and get back to you within 24-48 hours.

3. Returns Process

If your refund request is approved, we may ask you to return the product to the following address:

RBT Pets Returns Department
 Nampicuan, Nueva Ecija

• Customers are responsible for return shipping costs unless the product was defective or incorrect.
• We recommend using a trackable shipping service to ensure the safe return of your item.

4. Refund Processing

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 5-7 business days.
• Refunds will be issued to your original payment method. Processing times may vary depending on your payment provider.

5. Non-Refundable Items

The following items are non-refundable:

• Gift cards.
• Sale or clearance items.
• Products damaged due to improper use or handling.

6. Damaged or Defective Items

If you receive a damaged or defective product, please reach out to us immediately. Kindly send us proof of the damage or defect (e.g., photos or videos). We will then arrange for a replacement, refund, or store credit, depending on your preference.

7. Contact Us

If you have any questions or concerns about our Refund Policy, please reach out to us at:

RBT Pets
support@rbtpet.com